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Terms & Conditions

1. Introduction


We provide a way for the end user (“Customer”) to communicate his or her orders for food offers(“Products”) at  restaurants, bakeries, hotels, etc. (“Stores”) displayed on the Platform (the “Service”).


The legal contract for the supply and purchase of Products is between the Customer and the relevant Store. Ubbli has no control over the actions or omissions of any Stores.


These terms and conditions (“Terms”) issued by Ubbli  apply to any sale of Products carried out via the Ubbli websites or the Ubbli app (“Platform”) to Customers.


While Ubbli tries to ensure that the Platform is normally available twenty-four (24) hours a day, Ubbli does not undertake any obligation to do so, and will not be liable to the Customer if the Platform is unavailable at any time or for any period.


When placing an order on the Platform, the Customer confirms:


  • to be a consumer shopping for personal purposes

  • to be 18 years old and in the possession of a valid debit, credit card or other payment mean available for payment on the Platform.


When placing an order, the Customer accepts these Terms and therefore the Customer is required to review the Terms thoroughly before placing an order on the Platform.


By accepting these Terms, the Customer agrees to receive all relevant information in English. Furthermore, the Customer accepts that all agreements between the Customer and Ubbli will be stored by Ubbli for a period of 5 years.


Furthermore, by accepting these Terms, the Customer agrees to receive emails and text messages related to any orders placed by the Customer. This is required in order to ensure that the Customer receives all essential notifications related to the order.


Ubbli reserves the right to revise and amend the Terms from time to time. The Customer’s order will be subject to the Terms applicable at the time when the Customer placed the order, (see clause 3).


2. Products

Ubbli is exclusively arranging the contract between the Customer and the Store and Ubbli has no responsibilities in respect of the Products or fulfilment of the contract between the Store and the Customer.


Ubbli does not, in any way, manufacture, sell, purchase, store, prepare, produce, process, mark, pack, deliver or handle the Products. Ubbli has no responsibility for the fulfilment of the contractual obligations towards the Customer or the Products, including the manufacturing, sale, purchase, storage, preparation, production, processing, marking, delivery, quality, ingredients, allergens or handling of the Products, and the compliance with applicable legislation, including with respect to the above.


The Customer can find information about the Products and a description of the Products on the Platform.


The description is only instructive and for the purpose of giving the Customer the best prerequisites for evaluating selected Products before making the purchase. There may be instances where the Platform is not updated and where the actual product range, stocked item etc. is not as stated on the Platform. In such cases, Ubblii’s of no liability. Stores are responsible for providing information about the Products and ensuring that it is factually accurate and up-to-date. Ubbli does not undertake any such responsibility. If the Customer is in doubt about allergy warnings, contents of a dish or any other menu information, the Customer shall confirm with the Store directly before ordering.


3. Ordering of Products

A list of Stores can be found in the app. If the Customer has allowed the app to use location services, the app will track the Customer’s location and the app will show a list stores near the Customer. Once the Customer has selected the Store and Product, the Customer will be given the opportunity to submit his or her order by clicking “buy”, “reserve”, “place my order” or a similar button. It is important to check the Store and Product before clicking or selecting this button; once the Customer does so Ubbli will start processing the order and errors cannot be corrected.


The supply of Products on the Platform is only an invitation to the Customer to place an order.


Upon receiving the order, Ubbli will begin processing it by sending the order to the relevant Store. Ubbli will notify the Customer, that the order has been received and is being processed. Please note that any confirmation page that the Customer may visit on the Platform merely indicates that the order has been received and is being processed and does not mean that the order has been accepted by the Store. Thus, the agreement between the Customer and the Store is not final until the Customer has received a receipt in the app (“Order Confirmation”).


4. Order Confirmation and invoice

After placing the order, the Customer will receive an Order Confirmation by email and on the Platform. This means that the order is accepted (subject to cancellation as set out herein). The Order Confirmation should be saved by the Customer. The Order Confirmation will contain information regarding the order placed by the Customer and the Customer’s name, address, payment information, the Products ordered, price, terms of payment, time and place of pick-up and a link to the Terms accepted by the Customer.


5. Price

All prices are indicated in the currency of the country in which the Store is located and include applicable VAT but may exclude any online payment administration charges, unless otherwise specified. Any fees related to the order and payment will be calculated and listed when the Customer places the order. Errors in prices indicated on the Platform can occur.


6. Payment

The Customer can pay with several brands of debit and credit cards as well as other payment methods made available on the Platform.


If using a credit or debit card, the Customer must enter his or her card number, the expiration date and the security code when placing an order. Before adding any credit card information, Ubbli will ask for the Customer’s consent for Ubbli to save the credit card information for future purchases. The saved credit card information can always be deleted in the app by the Customer. Ubbli will only keep a payment token to process your payment.


The Payment Service Provider needs to collect payment information (credit card information), as it is necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations), without it, you will not be able to use the Ubbli platform.


Upon placing a purchase order, the amount stipulated by the Store for the Products (“Purchase Price”) is reserved on the Customer´s account according to the chosen payment method (“Account”). The Purchase Price is charged to the Customer´s account after pick-up of the Products. The Purchase Price is collected by Ubbli from the Customer on behalf of the Store. Ubbli may amend, modify or restructure the payment procedure for its Customers, as it deems reasonable.


The Platform uses PCI compliant Payment Service Providers. Payment by debit or credit card on the Platform is safe and certified by the card issuer. All payments are made through an encrypted internet connection. 


If the Customer’s credit card or payment method is rejected when trying to pay for an order, the Customer should verify that the entered information is correct.


In some cases, Ubbli may receive an error code when a Customer’s credit card or payment method is rejected. The error code makes it possible to identify the cause of rejection. In order to give the Customer the opportunity to correct the error, Ubbli may inform the Customer in the app about why the credit card or payment method was rejected.


If the Customer has corrected the error and the credit card is still rejected, Ubbli recommends that the Customer contacts his or her bank.


Due to standard banking procedures, once the Customer has submitted an order that is paid for by credit or debit card and the payment has been authorized, the bank or card issuer will reserve the full amount of the order. If the order is subsequently rejected by the Store or cancelled for any other reason, the bank or card issuer will not transfer the funds for the order to Ubbli and will instead refund the Customer by releasing the relevant amount back into the Customer’s available balance. However, this may take up to 10 working days (or longer, depending on the Customer’s bank or card issuer), and Ubbli does not have authority to make enquiries to a Customer’s bank or card issuer on specific payment issues - he Customer must do so.


By accepting these Terms, the Customer acknowledges and agrees that Ubbli is not responsible or liable to the Customer in relation to the above.


7. Pickup

Products ordered on the Platform for pick-up must be picked-up. The pick-up time will normally be a time period of 10-30 minutes but can be both shorter and longer. Store description and details about when and where the Products can be picked up will appear on the Platform and in the Order Confirmation. If the Customer arrives at the pick-up address before the specified pick-up time, the customer should wait outside for the sake of the Store’s customers. If the Customer arrives late, the Store may be closed. Customers are requested to show respect for the Store´s guests and personnel. Any unacceptable behavior may lead to the Customer being banned from the Platform and the Store.


If the Customer does not pick up the order on time, the Store is entitled to sell the Product to another party, without any liability to the Customer, and Ubbli is entitled to charge the Purchase Price from the Customer.

For eat-in option, the customer should show up to the store during the specified time-frame and show their voucher. If the Customer does not redeem its voucher on time, the Store is entitled to sell the Product to another party, without any liability to the Customer, and Ubbli is entitled to charge the Purchase Price from the Customer.


Upon pick-up, the Customer must show his or her Order Confirmation in the Ubbli app to the Store’s employees, after which they will “swipe” the receipt and hand out the Products ordered. It is the Customer’s responsibility to ensure that the Order Confirmation in the app can be shown at pick-up. The Customer is required to make sure that the Products and number of Products delivered correspond to the Customer’s order.


Ubbli is not liable or responsible for any failure to perform or any delay in the performance of any obligations relating to the Products or Services.


Further, Ubbli is not liable or responsible for any failure or non-compliance with respect to its Services if such failure is caused by circumstances outside Ubbli’s control. Such circumstances include but are not limited to disruptions in the operation of Ubbli and/or the Store as a result of legislation, acts of state or public authorities, acts of war, terrorism, strikes, physical blockades, lockouts and natural disasters.


8. Right of complaint

It is advised, that the Customer verifies the content of the deliveries upon receipt.


In case of a complaint, the Customer shall contact Ubbli by sending an email with the order no. and information about the Products and why the Customer is unsatisfied. After receiving the complaint, perishable will process the complaint in cooperation with the Store if relevant and the Customer will receive a reply from Ubbli within 10 business days.

9. Customer reviews

In particular (but without limitation), any reviews that the Customer submits through the Platform may not:


  • contain any defamatory, obscene or offensive material;

  • promote violence or discrimination;

  • infringe the intellectual property rights of another person or legal entity;

  • breach any legal duty owed to a third party (such as a duty of confidence);

  • promote illegal activity or invade another’s privacy;

  • give the impression that they originate from us; or

  • be used to impersonate another person or to misrepresent your affiliation with another person.


The prohibited acts listed above are non-exhaustive. Ubbli reserves the right (but does not undertake, except as required by law, any obligation) to remove or edit at any time any reviews posted, uploaded or transmitted to the Platform if Ubbli determines that the review breaches one or more of the prohibitions mentioned above, is otherwise objectionable or may expose Ubbli or any third parties to any harm or liability of any type, or for any other reason.


The reviews contained on the Platform are for information purposes only and do not constitute advice from Ubbli. Reviews reflect the opinions of customers who have ordered through the Platform or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, Ubbli assume no responsibility or liability to any person for any reviews, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that the Customer may encounter in any such reviews.


10. Customer behaviour

If a Customer in any way misbehaves, insults the employees or other customers of a Store or Ubbli, commits a crime against or in the Store or Ubbli, violates the code of conduct rules of the Store or Ubbli or conducts similar behavior, Ubbli may, at Ubbli’s discretion, ban or suspend the Customer from the Platform and the Services.


11. Intellectual Property

The Customer may use the Platform and print and download extracts from the Platform for his or her personal non-commercial use on the following basis:


  • The Customer must not misuse the Platform (including hacking or “scraping”).

  • Unless otherwise stated, the copyright and other intellectual property rights in the Platform and in material published on it (including without limitation photographs and graphical images) are owned by Ubbli or Ubbli’s licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Terms, any use of extracts from the Platform other than in accordance with this clause 11 is prohibited.

  • The Customer may not modify the digital or paper copies of any materials that he or she prints in accordance with this clause 11 and the Customer may not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.

  • The Customer shall ensure that Ubbli’s status as the author of the material on the Platform is always acknowledged and referenced.

  • The Customer is not allowed to use any of the materials on the Platform or the Platform itself for commercial purposes without obtaining a license from Ubbli to do so.

  • Except as stated in this clause 11, the Platform may not be used, and no part of the Platform may be reproduced or stored in any other Platform or included in any public or private electronic retrieval system or service, without Ubbli’s prior written permission.


12. Governing law

These Terms and any contract for the purchase of Products are subject to the laws of the country in which the Store is located.


Any dispute arising out of or in connection with these Terms shall – where such dispute cannot be settled amicably – be decided by the courts of the country in which the Store is located.

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